The Inside Sales Coordinator position reports to the Sales Manager and will be an active participant in the sales process with a primary goal of helping the team increase sales.
Responsibilities: Provide proactive internal support to the Sales, Marketing and Service Teams – prospecting, lead qualification, data entry, etc; interaction with customers, independent sales/service representatives and internal group to ensure that the needs of all customers and prospective customers are met in a timely and positive manner.
Job Function: Respond to all incoming inquiries, manage the leads and work with sales team to assure all leads are followed-up; respond to requests quickly (e.g. literature and quotation) keeping all parties informed of progress; coordinate direct mail and mass e-mail promotional campaigns with follow-up telemarketing; coordinate and track demo systems.
Internal Customer Advocate - Respond quickly and efficiently to all requests from customers; proactively obtain re-orders of consumables; manage information flow between customers and Groton; update status of orders and service requests; follow-up Customer Surveys; develop strong, ongoing relationships with customers.
Qualifications: Candidate should have an AS degree or equivalent and 2-3 years of related work experience. Good communications skills, both oral and written; exceptional organizational skills; ability to multi-task; willingness to adapt quickly to changing priorities and responsibilities.
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook; experience with CRM a plus. Team player who can work independently, is a self-starter, can plan, organize and complete multiple projects while giving attention to detail and deadlines.
Please forward resume and salary requirements to jobs@grotonbiosystems.com
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